Transportation

乘坐交通工具

Train

火车

Ticket purchase

购票

1. Using identification documents. Foreign travelers can use the following valid identification documents when purchasing tickets or paying for the extended trip at the railway station's ticket office and ticket agents, or on trains:

1.使用证件。外国旅客通过车站售票窗口、铁路车票销售代理人的售票处或列车上购票、补票时，可以使用的有效身份证件包括：

（1）Foreign Permanent Resident ID Card;

（1）外国人永久居留身份证

（2）Passport;

（2）外国人护照

（3）Foreigner's exit-entry permit;

（3）外国人出入境证

（4）Seafarer's Certificate;

（4）海员证

（5）Receipt of acceptance of a visa application issued by the exit and entry administration authority of the public security organs of China;

（5）中国公安机关出入境管理部门出具的外国人签证证件受理回执

（6）Passport loss report certificate;

（6） 护照报失证明

（7）Temporary international travel document issued by embassies and consulates in China (with valid visas or stay certificates issued by the exit and entry administration authority of the public security organs of China attached).

（7）各国驻华使领馆签发的临时性国际旅行证件（附具中国公安机关出入境管理部门签发的有效签证或者停留证件）。

Foreign travelers can use your Foreign Permanent Resident ID Cards and passports to purchase tickets through the 12306 website, 12306 APP, or booking hotline. Foreign travelers can also use your Foreign Permanent Resident ID Cards to purchase tickets at the self-service machines.

通过12306网站、12306APP、订票电话购票时，可以使用外国人永久居留身份证和外国人护照。通过自动售票机购票时，可以使用外国人永久居留身份证。

2.Identity verification. To ensure safe and orderly passenger transport, China's railway operator implements real-name ticketing according to relevant regulations. Foreign travelers must complete identity verification before purchasing tickets.

2.身份核验。为确保旅客运输安全有序，铁路运营公司按照有关规定实行实名制售票，外国旅客购票前需完成身份核验。

（1）You can log in to the 12306 website or APP to fill in your name, nationality,  ID number,  and other information following the instructions. The system will automatically complete identity verification. Or, you can upload a photo of the passport information page for manual verification.

（1）登录12306英文版网站或12306APP，按照系统提示填写姓名、国籍、证件号码等信息，由系统自动完成身份核验。也可选择在线提交护照信息页照片，由后台进行人工核验。

（2）You can also take valid passports to the ticket office at the railway station for identity verification.

（2）携带本人有效护照到铁路车站售票窗口办理身份核验。

3.Ticket purchase. After the identity verification, foreign travelers can purchase tickets.

3.购票。完成身份核验后，外国旅客即可购买车票。

（1）You can purchase tickets online through the 12306 website or APP and pay with Alipay, WeChat, or UnionPay bank cards.

（1）通过12306英文版网站或12306APP在线购票，可使用支付宝、微信、银联银行卡支付票款。

（2）You can also purchase tickets at the ticket office at the railway station and pay in cash or by Alipay, WeChat, or UnionPay bank cards. Some railway stations also have self-service machines for ticket purchase.

（2）在铁路车站售票窗口购票，可使用现金、支付宝、微信、银联银行卡支付票款。部分铁路车站还可使用自助售票机购票。

Ticket change

改签

Foreign travelers can change your tickets at the 12306 website and APP, or the ticket office at the railway station.

外国旅客可通过12306英文版网站、12306APP、铁路车站售票窗口办理改签。

Ticket refund

退票

Foreign travelers can cancel your tickets at the 12306 website and APP, or the ticket office at the railway station. Service fees may be incurred depending on the time of cancellation.

外国旅客可通过12306英文版网站、12306APP、铁路车站售票窗口办理退票。根据退票取消时间可能会产生手续费。

Railway station entry/exit and train boarding

进出站与乘车

Foreign travelers can enter and exit the railway station through automatic or manual ticket check gates with the original valid identification documents used when buying tickets, and cooperate to complete ticket verification on the way.

持购票时所使用的有效身份证件原件，通过自动闸机或有工作人员辅助的通道进站、出站，配合完成乘车途中的车票核验。

For details of relevant rules, please visit the 12306 website or APP, or call China Railway customer service hotline (12306) for consultation. 12306 website address: https:// www.12306.cn/en/index.html

详情请登录中国铁路12306网站或中国铁路12306手机客户端获知相关规则，也可拨打中国铁路客户服务电话（12306）咨询。12306网站网：https://www.12306.cn/en/index.html